Prajna Play Park

This Privacy Policy ("Policy") applies to the mobile application "Prajna Play Park" (the "App"), owned and operated by Prajna Play Park Private Limited ("Company", "we", "us", "our"), a private limited company having its registered office/place of business at Mysuru, Karnataka, India. This Policy is published in compliance with applicable Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), as well as the applicable policies of Apple Inc. and Google LLC governing distribution of the App on their respective platforms (the App Store and Google Play).

By downloading, installing, registering on, or using the App, you consent to the collection, use, storage, and disclosure of your information as described in this Policy. If you do not agree with this Policy, please do not use the App.

1. Information We Collect

1.1 Information You Provide Directly

At the time of registration, we collect:

• Full Name
• Email Address
• Mobile / Phone Number
• Password chosen by you (stored only in encrypted/hashed form; we cannot view your plain-text password)

When you make a booking, we additionally record the offering selected (General Recreational Games, Net Cricket, Badminton or Table Tennis), the date, time slot, and duration chosen, the number of participants, and the resulting Booking ID.

1.2 Payment Information

All payments made through the App are processed exclusively by our third-party payment gateway partner, Razorpay Software Private Limited ("Razorpay"). We do NOT collect, view, process, or store your card numbers, UPI IDs, net-banking credentials, CVV, or any other sensitive payment credentials. Razorpay collects and processes such payment data directly, under its own privacy policy and in compliance with applicable PCI-DSS and RBI guidelines. We only receive limited transaction metadata from Razorpay — such as payment status (success/failure), transaction/reference ID, and amount paid — solely to confirm and reflect your booking in the App.

1.3 Information Collected Automatically

• Device information (device model, operating system and version, unique device/advertising identifiers, app version)
• Log data (IP address, access times, crash logs, diagnostic and performance data)
• Usage data (screens viewed, features used, in-app navigation, booking history)

1.4 Communications

If you contact us by email, phone, or WhatsApp for support, booking assistance, or grievance redressal, we retain a record of that correspondence to resolve your query and improve our services.

1.5 CCTV and Photography at Our Facility

Our physical premises are monitored by CCTV surveillance for safety and security purposes. We may also take photographs or videos of participants during sessions or events for promotional purposes, unless a participant (or, for a minor, the registering parent/guardian) requests otherwise in writing. Unauthorised photography or recording by any user that infringes the privacy of others is prohibited.

2. How We Use Your Information

• To create and manage your account and authenticate your login
• To process, confirm, and display your bookings and Booking IDs
• To facilitate slot-change requests (where permitted) and communicate booking-related updates
• To route payment requests to Razorpay and reconcile payment confirmations
• To respond to support requests, complaints, and grievances
• To send booking confirmations, reminders, and service-related notifications
• To maintain the safety, security, and integrity of the App and our physical facilities, including through CCTV monitoring
• To comply with applicable law, regulatory requests, or legal process
• To improve, troubleshoot, and develop new features for the App

3. Children's Data and Age Restriction

Certain offerings on the App, in particular General Recreational Games, are designed for participants aged 8 to 14 years. However, account registration on the App (entering name, email, phone number, and password) may only be completed by a person who is 18 years of age or older, acting either for themselves or as the parent/legal guardian/authorised adult of the minor participant. We do not knowingly collect personal data directly from children through the App's registration flow. Where a booking is made for a minor's participation, the registering adult is responsible for the accuracy of any information provided, for the minor's conduct and safety, and is deemed to provide consent on the minor's behalf, consistent with Section 9 of the DPDP Act, 2023. If we become aware that a child has independently created an account in violation of this Policy, we will take steps to deactivate the account and delete the associated data.

4. How We Share Your Information

We do not sell your personal data. We share information only in the following circumstances:

• With Razorpay, solely to process payments for your bookings, in accordance with Razorpay's own privacy policy
• With our cloud hosting, database, analytics, and crash-reporting service providers, strictly to operate and maintain the App
• With coaches/on-ground staff at our facility, limited to your name and Booking ID, to verify and manage your slot
• With law enforcement, courts, or government authorities where required by applicable law, or to protect the rights, property, or safety of the Company, our users, or the public — including where necessary to investigate a harassment or misconduct complaint under our Terms and Conditions
• With a successor entity in the event of a merger, acquisition, or sale of business assets, subject to equivalent confidentiality protections

5. Data Storage, Security & Retention

We implement reasonable technical and organisational security measures — including encryption in transit, access controls, and hashed password storage — to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your account and booking data is retained for as long as your account remains active and for a reasonable period thereafter to comply with legal, accounting, and dispute-resolution requirements, after which it is securely deleted or anonymised.

6. Your Rights

Subject to applicable law, you may request to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent to further processing (which may result in loss of access to the App or certain features)
• Request erasure of your personal data and closure of your account
• Raise a grievance regarding handling of your personal data

To exercise any of these rights, write to us at prajnaplaypark@gmail.com or call +91 97414 16783. We will respond within a reasonable time and in any event within the timelines prescribed under applicable Indian law.

7. Account & Data Deletion

You may request deletion of your account and associated personal data at any time by: (a) using the "Delete My Account" option within the App's account settings (where available); (b) sending a deletion request from your registered email address to prajnaplaypark@gmail.com; or (c) using the web-based account and data deletion request mechanism described in Section 8.2 below (accessible without requiring the App to be reinstalled). We will process such requests and delete or anonymise your personal data within a reasonable period, except where retention is required to comply with law, resolve disputes, or enforce our agreements (for example, records of completed bookings and payments may be retained for accounting and tax purposes as required by Indian law).

8. App Store-Specific Disclosures

8.1 Apple App Store

• We do not use the App to track you across other companies' apps or websites for advertising purposes. If this changes in the future, we will request your permission through Apple's App Tracking Transparency framework before doing so.
• The App does not offer third-party "Sign in" options; therefore Apple's Sign in with Apple requirement does not apply.
• The App is not part of Apple's Kids Category and is not directed to children under 13 as a primary audience; registration requires the account holder to be 18 years or older.
• Any privacy "nutrition label" information we submit to the App Store accurately reflects the data practices described in this Policy.

8.2 Google Play

• The data collection, use, and sharing practices declared in the App's Google Play "Data safety" section are consistent with this Policy.
• In addition to the in-app account deletion option described in Section 7, we make available a web-based account and data deletion request mechanism, accessible without requiring the App to be reinstalled, in accordance with Google Play's Account Deletion policy. Requests may be submitted by emailing prajnaplaypark@gmail.com with the subject line "Account Deletion Request".
• The App is not designed for, or directed primarily at, children, and is not submitted under Google Play's Families Policy. Registration requires the account holder to be 18 years or older.
• We do not use Google Play's in-app billing, or Apple's In-App Purchase system, for facility bookings, as these constitute real-world services consumed outside the App; payments are processed through Razorpay in accordance with each platform's payments policy for physical goods and services.

9. Third-Party Links and Services

The App may direct you to third-party services (including Razorpay's payment pages, the Apple App Store, and the Google Play Store). This Policy does not apply to, and we are not responsible for, the privacy practices of such third parties. We encourage you to review Razorpay's privacy policy at https://razorpay.com/privacy/ before making a payment.

10. Grievance Redressal Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of our Grievance Redressal Officer are as follows:

We will acknowledge and address grievances relating to this Policy in a time-bound manner as prescribed under applicable law.

11. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or App Store/Play Store requirements. The updated Policy will be posted within the App and/or on our designated policy webpage, with a revised Effective Date. Continued use of the App after such changes constitutes acceptance of the revised Policy.

12. Governing Law

This Policy is governed by the laws of India. Courts at Mysuru, Karnataka shall have exclusive jurisdiction over any disputes arising out of or in connection with this Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

This Terms and Conditions applies to the mobile application "Prajna Play Park" (the "App"), owned and operated by Prajna Play Park Private Limited ("Company", "we", "us", "our"), a private limited company having its registered office/place of business at Mysuru, Karnataka, India, and to the physical recreational facility (the "Arena") operated by the Company at Mysuru, Karnataka, India. This document is published in compliance with applicable Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), as well as the applicable policies of Apple Inc. and Google LLC governing distribution of the App on their respective platforms.

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you") and the Company governing your access to and use of the App and the physical recreational facilities booked through it. By creating an account, and by booking or entering the Arena, you accept these Terms in full and acknowledge that you have read and understood them. If you do not agree, you must not use the App or the Arena.

1. Eligibility

• You must be at least 18 years of age to register an account on the App.
• Where a booking is made for the participation of a minor (for example, for General Recreational Games intended for participants aged 8–14 years), the registering adult confirms that they are the parent, legal guardian, or an authorised adult responsible for that minor, and accepts full responsibility for the minor's conduct, safety, and compliance with these Terms during the session.
• By registering, you represent that all information provided by you (name, email, phone number) is true, accurate, and current.

2. Account Registration & Security

• You are responsible for maintaining the confidentiality of your login password and for all activities that occur under your account.
• You must notify us immediately at prajnaplaypark@gmail.com or +91 97414 16783 of any unauthorized use of your account.
• We reserve the right to suspend or terminate any account found to contain false, misleading, or fraudulent information, or used in violation of these Terms.

3. Description of Service

The App enables Users to browse, select, and book time-slots for the following recreational offerings at our facility in Mysuru, Karnataka, India:

• General Recreational Games
• Net Cricket
• Badminton
• Table Tennis

4. Offering-Specific Rules

4.1 General Recreational Games

• Intended strictly for participants aged 8 to 14 years.
• Maximum 15 occupants permitted per slot.
• Each slot is one (1) hour in duration.
• The Booking ID generated in the App must be produced at the Arena/Court entrance before entry will be permitted.
• Selection and conduct of games during the session is at the sole discretion of the assigned Coach.
• In the event of rain, indoor games will be conducted in place of outdoor activities, at the Coach's discretion.
• Only equipment designated by the Company for each specific activity may be used.

4.2 Net Cricket

• A minimum of 2 players is required to make a booking; a maximum of 4 players are permitted per slot.
• The Booking ID must be produced at the Arena/Court entrance.
• Players are recommended to bring their own kit; limited arena equipment is available on rental, subject to availability.
• Each slot is one (1) hour in duration.
• Any damage to stumps, nets, mats, or other arena equipment caused by negligence or misuse shall be chargeable to the booking party, as per Section 12 (Liability for Damage) below.

4.3 Badminton

• A minimum of 2 players is required to make a booking; a maximum of 4 players are permitted per slot.
• The Booking ID must be produced at the Arena/Court entrance.
• Personal rackets and shuttlecocks are recommended; arena rackets and shuttlecocks may be rented, subject to availability.
• Only feather or synthetic shuttlecocks are permitted for play.
• Each slot is one (1) hour in duration.
• Any damage to nets or court equipment shall be chargeable to the booking party.

4.4 Table Tennis

• A minimum of 2 players is required to make a booking; a maximum of 4 players are permitted per slot.
• The Booking ID must be produced at the Arena/Court entrance.
• Personal paddles and balls are recommended; arena paddles and balls may be rented, subject to availability.
• Each slot is one (1) hour in duration and may be extended only where availability permits, at the Company's discretion.
• Any damage to tables, nets, or paddles caused by negligence or misuse shall be chargeable to the booking party.
• Players shall not sit or lean on tables at any time.

4.5 Arrival, No-Shows and Reallocation

• Participants must arrive at least 5 minutes before the scheduled slot.
• Failure to report within 10 minutes of the scheduled slot start time may result in the booking being treated as a no-show and cancelled without refund, as further described in our Refund and Cancellation Policy.
• The management reserves the right to reallocate an unused court or slot where participants fail to arrive.

5. Booking Process

Bookings may be made through the App or at the Arena reception, subject to real-time availability. Bookings made through the App follow the process below:

• Select the desired offering from the App's home page.
• Tap "Book Arena Now" on the offering's detail page.
• Select your preferred date, time slot, and duration, subject to real-time availability.
• Tap "Continue to Payment" to proceed to our payment partner, Razorpay, and complete payment using your preferred payment method (including UPI and debit/credit cards).
• On successful payment, your booking — including a unique Booking ID — will be automatically confirmed and displayed under the "My Bookings" section of the App.

A booking is confirmed only upon successful receipt of full payment; slots cannot be booked on a partial-payment basis. Incomplete or failed payments will not result in a confirmed booking, and any amount debited in such cases (if any) will be handled as per Razorpay's payment-failure and reversal process. All applicable taxes will be charged as per prevailing regulations.

6. Cancellation, Rescheduling & Refunds

Cancellation, slot-change, and refund requests are governed in detail by our separate Refund and Cancellation Policy, which forms part of, and is incorporated by reference into, these Terms. In summary:

• Once a booking is confirmed and paid for, it is final. Cancellation of a confirmed and paid booking is not permitted, and no refund will be issued for cancellation.
• A Slot Change (moving a booking to a different available date, time, or duration) may be requested at least 36 hours in advance, subject to availability, as described in our Refund and Cancellation Policy. Bookings may not be transferred or interchanged to another person, and commercial resale of booked slots is strictly prohibited.
• Requests for cancellation or refund outside the above rules will only be considered in special or emergency circumstances (such as a medical emergency or force majeure event), entirely at the sole discretion of the Company/on-site organisers. Approval of any such exception in one instance does not create an obligation or precedent for future requests.
• The management further reserves the right to refuse or cancel any booking due to maintenance, safety concerns, unforeseen circumstances, or where a participant's conduct is considered unsafe, disruptive, or unlawful, as described in our Refund and Cancellation Policy.

7. Payments

All payments for bookings made through the App are processed by Razorpay Software Private Limited, an independent third-party payment gateway. The Company is not a party to, and does not control, the processing of payment transactions. Any issues relating to payment failure, double debit, delayed confirmation, or payment gateway errors must be raised with Razorpay through its designated support channels, and/or reported to us at prajnaplaypark@gmail.com so that we may assist in escalation. Prices displayed in the App are inclusive/exclusive of applicable taxes as indicated at checkout.

8. Code of Conduct & Assumption of Risk

• You agree to follow all instructions given by Coaches and on-site staff, including instructions on game selection, safety, and equipment use, at all times.
• Participation in physical recreational activities carries an inherent risk of injury. By booking a slot, you confirm that you (and, where applicable, the minor on whose behalf you are booking) are physically fit to participate, and you voluntarily assume all risks associated with participation.
• All participants must behave respectfully towards other players, staff, coaches, and visitors. Abusive language, threatening behaviour, bullying, or physical aggression will not be tolerated.
• Any person found under the influence of alcohol or drugs may be denied entry to the Arena without refund.
• The Company shall not be liable for any injury, illness, loss, or damage arising from participation in any activity offered through the App or at the Arena, except to the extent caused by the Company's proven gross negligence or wilful misconduct.
• Abusive, unsafe, or disruptive behaviour towards Coaches, staff, or other participants may result in immediate removal from the facility without refund, and suspension or termination of your account.

9. Anti-Harassment Policy

• The Company maintains a zero-tolerance policy towards sexual harassment, verbal harassment, discrimination, bullying, stalking, intimidation, or any other inappropriate conduct at the Arena or in connection with the App.
• Any unwelcome physical contact, gestures, comments, messages, or behaviour of a sexual nature is strictly prohibited.
• Harassment based on gender, age, religion, disability, race, caste, nationality, or any other protected characteristic will not be tolerated.
• Any complaint of harassment will be investigated promptly, and appropriate disciplinary action — including removal from the premises, suspension or termination of the offending User's account, and reporting to law enforcement authorities where applicable — may be taken.
• Complaints under this Policy may be raised at prajnaplaypark@gmail.com or +91 97414 16783 and will be handled in accordance with our Privacy Policy.

10. Health, Fitness and Personal Belongings

The Company shall not be responsible for injuries arising from a participant's undisclosed medical condition. You are responsible for disclosing any relevant medical condition that may affect your (or the minor's) safe participation.

Players and other participants are responsible for safeguarding their own personal belongings while at the Arena. The Company shall not be liable for any loss, theft, or damage to personal property brought onto the premises.

11. Photography and CCTV

• CCTV surveillance operates throughout the Arena premises for safety and security purposes, as further described in our Privacy Policy.
• Photographs or videos may be taken during sessions or events for the Company's promotional purposes, unless a participant (or, for a minor, the registering parent/guardian) requests otherwise in writing.
• Unauthorised photography or recording by any User that infringes on the privacy of other participants is prohibited.

12. Liability for Damage to Equipment and Property

Any damage to Company equipment or property (including but not limited to stumps, nets, mats, rackets, shuttlecocks, paddles, and tables) arising from negligence, misuse, or violation of these Terms — whether intentional or negligent — shall be assessed by on-site staff and charged to the responsible User at actual replacement/repair cost, payable immediately or via a supplementary payment link shared through Razorpay.

13. Limitation of Liability

To the maximum extent permitted by applicable law, the Company's aggregate liability arising out of or relating to your use of the App or the Arena shall not exceed the amount paid by you for the specific booking giving rise to the claim. The Company shall not be liable for any indirect, incidental, special, or consequential damages.

14. Indemnification

You agree to indemnify and hold harmless the Company, its directors, employees, coaches, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the facility or equipment, or injury caused by you to yourself or any third party.

15. Intellectual Property

The App, including its name, logo, design, text, graphics, and underlying software, is the property of the Company and/or its licensors and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from the App without our prior written consent.

16. Prohibited Conduct

• Attempting to reverse-engineer, decompile, or tamper with the App
• Making fraudulent bookings or using stolen payment credentials
• Circumventing booking, slot-change, or cancellation rules described herein
• Transferring, interchanging, or commercially reselling a booked slot
• Uploading or transmitting any unlawful, harmful, or infringing content through the App

17. Suspension & Termination

We may suspend or terminate your account and access to the App or the Arena, without prior notice and without refund, if we reasonably believe you have violated these Terms — including through harassment, dangerous behaviour, fraudulent bookings, non-payment, misuse of your account, or criminal conduct — or otherwise posed a safety risk at the facility. You may stop using the App and request account deletion at any time as described in our Privacy Policy.

18. Disclaimer of Warranties

The App is provided on an "as is" and "as available" basis. Except as expressly stated in these Terms, the Company disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by applicable law.

19. Force Majeure

The Company shall not be liable for any failure, delay, cancellation, interruption, or closure arising from events beyond its reasonable control, including but not limited to natural disasters, floods, fire, earthquakes, epidemics or pandemics, government action or restrictions, civil unrest, power or internet outages, labour disputes, equipment failure, or other acts of God. In such circumstances, the Company may offer rescheduling where reasonably practicable but shall not be liable for any indirect or consequential losses.

20. App Store-Specific Terms

The following additional terms apply depending on the platform from which you downloaded the App, and together with the applicable end-user licence agreement, form part of the agreement between you and the Company.

20.1 Apple App Store

• This agreement is concluded between you and the Company only, and not with Apple Inc. ("Apple"). The Company, not Apple, is solely responsible for the App and its content.
• Your licence to use the App is limited to a non-transferable licence to use the App on any Apple-branded product that you own or control, as permitted by the Usage Rules set out in Apple's App Store Terms of Service.
• Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.
• In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App to you; to the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App.
• Apple is not responsible for addressing any claims by you or any third party relating to the App, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, or claims arising under consumer protection or similar legislation.
• Apple is not responsible for the investigation, defence, settlement, or discharge of any claim that the App or your possession/use of it infringes a third party's intellectual property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and upon your acceptance, Apple has the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
• All bookings and payments made through the App are for real-world, physical recreational services delivered at our facility, and are processed via Razorpay outside of Apple's in-app purchase system, consistent with Apple's App Review Guidelines applicable to physical goods and services.

20.2 Google Play

• Your use of the App is also subject to Google Play's Terms of Service. Google LLC is not a party to these Terms and is not responsible for the App, its content, or any support obligations relating to it.
• All bookings and payments made through the App are for real-world, physical recreational services delivered at our facility. Consistent with Google Play's Payments Policy for physical goods and services consumed outside the App, such payments are processed via Razorpay and are not required to use Google Play's in-app billing system.
• The App is not directed primarily at children and is not submitted under Google Play's Families Policy; registration is restricted to Users aged 18 years or older.
• You may request deletion of your account and data via the in-App option and/or the web-based request mechanism described in our Privacy Policy, consistent with Google Play's Account Deletion policy.

21. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Subject to Section 20 above (App Store-specific terms), courts at Mysuru, Karnataka shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms. Parties will first attempt to resolve any dispute amicably through good-faith discussion before pursuing formal proceedings.

22. Amendments and Management Rights

We may revise these Terms from time to time, including without prior notice for operational, safety, or legal reasons; material changes will, where practicable, be notified within the App. The management's decision on disputes, bookings, and enforcement of these Terms is final. Continued use of the App, or continued booking or use of the Arena, after such changes constitutes your acceptance of the revised Terms.

23. Severability & Entire Agreement

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy and Refund and Cancellation Policy, constitute the entire agreement between you and the Company regarding use of the App and the Arena.

24. Contact Us

This Refund and Cancellation Policy ("Policy") applies to the mobile application "Prajna Play Park" (the "App"), owned and operated by Prajna Play Park Private Limited ("Company", "we", "us", "our"), a private limited company having its registered office/place of business at Mysuru, Karnataka, India. This Policy is published in compliance with applicable Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"), as well as the applicable policies of Apple Inc. and Google LLC governing distribution of the App on their respective platforms.

This Refund and Cancellation Policy applies to all bookings made through the App for General Recreational Games, Net Cricket, Badminton, and Table Tennis slots, and should be read together with our Terms and Conditions and Privacy Policy.

1. Nature of Payments

All bookings on the App relate to real-world, physical recreational services delivered at our facility in Mysuru, Karnataka, India. Payments are collected through our independent third-party payment gateway partner, Razorpay Software Private Limited, and are NOT processed through Apple's In-App Purchase system or Google Play's in-app billing system. Accordingly, neither Apple nor Google processes, or is responsible for, refunds relating to these bookings; all refund and cancellation requests must be directed to the Company and/or Razorpay as set out in this Policy.

2. No Cancellation. No Rescheduling.

Once a booking is confirmed and payment has been successfully completed, the booking is FINAL. It CANNOT be cancelled, and it CANNOT be rescheduled to any other date, time, or slot, except as expressly provided in Section 3 (Special/Emergency Exceptions), Section 4A (Slot Change Requests), or Section 5 (Company-Initiated Cancellations) below. No refund, credit, or slot change will otherwise be provided, whether the request is made well in advance of the scheduled slot or otherwise. The App does not offer any self-service cancellation option, and no such request will ordinarily be entertained by the Company or its on-site staff.

3. Special / Emergency Exceptions

We understand that genuine emergencies can arise. Requests for cancellation or refund outside the No Cancellation/No Rescheduling rule above (for example, due to a medical emergency, accident, bereavement, or similar unforeseen circumstance) may be considered on a case-by-case basis, solely at the discretion of the Company and/or the on-site organisers at our facility. Such requests should be raised as soon as possible by contacting us at prajnaplaypark@gmail.com or +91 97414 16783, along with any supporting information. Approval of an exception in one case does not entitle any User to a similar exception in future, is not a precedent, and the Company's decision on any such request shall be final and binding.

4. No-Show Policy

Users must arrive at the Arena/Court and produce their Booking ID before the start of their scheduled slot; participants are recommended to arrive at least 5 minutes ahead of the scheduled slot. If a User fails to report within a reasonable grace period (up to 10 minutes) after the slot start time, the booking will be treated as a no-show, the slot will be forfeited and may be reallocated by the Company, and no refund will be provided.

4A. Slot Change Requests

Unlike a cancellation, a request to change a booked slot to a different available date, time, or duration (a "Slot Change") may be permitted, subject to the following conditions:

• Slot Change requests are subject to availability and are not guaranteed.
• Requests must be made at least 36 hours before the originally scheduled booking by contacting us at prajnaplaypark@gmail.com or +91 97414 16783.
• A booking may not be transferred or interchanged to another person; only the original registering User may request a Slot Change for their own booking.
• Commercial resale of booked slots is strictly prohibited and will not be honoured as a valid Slot Change or transfer.
• The App does not currently provide a self-service Slot Change option; requests must be raised as described above.

5. Company-Initiated Cancellations

In rare circumstances — such as facility maintenance, unsafe weather conditions, technical failure, or events beyond our reasonable control — the Company may need to cancel a confirmed slot. In such cases, and only in such cases, the Company will, at its discretion, either offer an alternate slot at no extra cost or process a full refund of the amount paid for that specific booking. This is the only circumstance in which the Company itself may offer an alternate slot in place of the original booking.

6. Equipment Damage Charges

Charges assessed for damage to Company equipment or property (stumps, nets, mats, rackets, shuttlecocks, paddles, tables, etc.) caused by a User's negligence or misuse, as described in our Terms and Conditions, are separate from and not covered by this Refund and Cancellation Policy, and are non-refundable once levied.

7. No Refund for Removal or Rule Violations

Where a User or participant is removed from the facility, or has their booking or account suspended or terminated, for misconduct, harassment, unsafe or disruptive behaviour, being under the influence of alcohol or drugs, or any other violation of our Terms and Conditions, no refund will be provided for the affected booking.

8. Refund Timeline & Mode

Where a refund is approved under Sections 3 or 5 above, it will be initiated to the original payment method through Razorpay. Refund processing timelines are determined by Razorpay and the User's bank/card network/UPI application, and are typically completed within 5-10 business days from initiation, though the Company does not control and cannot guarantee timelines beyond Razorpay's processing window. Any refund-processing errors, delays, or disputes should be raised directly with Razorpay's support team, with a copy to prajnaplaypark@gmail.com for our assistance.

9. How to Raise a Query

• Open the App and navigate to "My Bookings".
• Select the relevant booking and choose "Raise an Issue" / "Contact Support".
• For payment-specific issues (double debit, payment shown as deducted but booking not confirmed, etc.), also check your payment status/receipt via Razorpay, and contact Razorpay support.
• For all other queries, including special/emergency exception requests under Section 3 and Slot Change requests under Section 4A, email prajnaplaypark@gmail.com or call/WhatsApp +91 97414 16783 with your Booking ID and a description of the issue.

10. Policy Changes

We may update this Refund and Cancellation Policy from time to time to reflect changes in our operations or applicable law. The updated Policy will be posted within the App with a revised Effective Date and will apply prospectively to bookings made thereafter.

11. Governing Law

This Policy is governed by the laws of India, and courts at Mysuru, Karnataka shall have exclusive jurisdiction over any disputes arising in connection with it.

12. Contact Us